Consumer Access to Health Care Records and Complaint Information

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In accordance with Texas law (House Bill 4224 and Section 181.105 of the Texas Health and Safety Code), the following information is provided to help consumers understand their rights and available resources:

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Requesting Your Health Care Records

Clients have the right to request access to their mental health records in accordance with applicable state and federal law. Requests for records must be submitted in writing and may be made via email, secure client portal, or written correspondence. All records will be released in compliance with Texas law, HIPAA, and applicable privacy regulations. If you have questions regarding the process for requesting records, please contact amber@a2brestorativecounseling.com for assistance.

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Contacting the Texas Behavioral Health Executive Council (BHEC)

The Texas Behavioral Health Executive Council regulates licensed mental health professionals in Texas. If you have questions about licensure or professional standards, you may contact BHEC directly:

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Texas Behavioral Health Executive Council - https://bhec.texas.gov/contact-us/

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Filing a Consumer Complaint

If you wish to file a consumer complaint regarding mental health services, you may do so with the Texas Office of the Attorney General:

 

Office of the Attorney General - https://www.texasattorneygeneral.gov/consumer-protection

 

For questions related to House Bill 4224 or consumer access requirements under Texas law, Texas Health and Human Services may be contacted at: HCR_PRU@hhs.texas.gov

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